What Would Sam Say Today?

Sam Walton said that in the early days of Wal-Mart, "I was so chintzy I really didn't pay my employees very well....that is pretty much the way retail was in those days...I was so doggoned competitive, and so determined to do well, that I was blinded to the most basic truth, really the principle that became the foundation of Wal-Mart's success...the way management treats the associates is exactly how the associates will then treat the customers. And if the associates treat the customers well, the customers will return again and again, and that is where the real profit in this business lies..."